GWG’s customer service and support capabilities are highly regarded in the industry. Our Toll-Free Call Center is available 24 hours a day/ 7 days a week; agents are trained and monitored to provide Quality Customer Service. Outsourcing your Call Center needs to GWG will save valuable resources while generating higher customer satisfaction.

GWG’s Call Center Solutions provide our clients with a comprehensive suite of world-class customer service capabilities and guaranteed service levels. GWG manages the customer experience on behalf of our clients, allowing them to focus resources on delivering their core products and services.

Call Center Support features:

• 24 hours, 7 days a week, 365 days a year toll free customer service
• Toll free (800#) private branded lines for clients
• 80% of calls answered within 20 seconds
• Less than 1% abandonment rate
• Bilingual call center staff
• Interactive Voice Response (IVR)
• Custom reporting
• Claims adjudication & payment
• Service dispatching
• Shipment tracking
• Digital recording

Our Customer Service Representatives receive extensive and continual training on your company and its Programs. GWG’s Quality Assurance department records and reviews customer calls on a continual basis to ensure customer satisfaction.

Technical Support Help Desk

GWG’s Help Desk provides assistance for any hardware or software problem a consumer may experience. Through the use of an extensive software library and hardware resource center, GWG resolves problems quickly and efficiently.

GWG’s Help Desk provides numerous benefits for our clients and their customers:

• Multi-channel 24x7 support services
• Elimination of support calls by up to 42%
• Up to 85% resolution of user problems at first contact
• Hold times limited to less than 60 seconds
• E-mail support