GWG Extended Service Plans are supported through our network of 52,000 authorized service partners for virtually any product requiring service in North America. Our service partners are continually monitored and ranked to ensure customers receive prompt reliable service. GWG Service Providers are required to maintain the following Quality Assurance Standards to remain in our service network:

• Service calls must take place within 48 hours of a customer call.
• Service Providers must be authorized by manufacturer.
• Service Providers must adhere to current Manufacturers’ Terms & Conditions to ensure claims are adjudicated according to the latest manufacturers’ specification requirements.
• GWG records and reviews customer calls to ensure customers are treated in a professional manner.
• Random audits with customers are conducted to gauge satisfaction.
• GWG performs audits on existing Service Providers twice per year on customer satisfaction, cost of parts and labor rates are compared against industry averages (hourly, per instance, minor and major).
• GWG maintains a “Two Strike Policy” for Service Providers not adhering to the Quality Assurance Standards. “Strike One” – GWG provides the Servicer with a written warning. “Strike Two” – the Service Providers are removed from the service network.